Gaming Support Agent (German)

TL;DR

Gaming Support Agent (Customer Support): Providing technical and account assistance to players for major game studios with an accent on troubleshooting purchase and gameplay issues. Focus on maintaining high-quality player experiences while staying updated on the latest gaming releases and branding.

Location: Must be located in Greece

Salary: $10.35 — $11.96 USD per hour

Company

hirify.global is a remote-first CX company founded in 1998 that provides customer and player experience services for global gaming and tech brands.

What you will do

• Resolve player inquiries regarding account access, technical issues, and gameplay.
• Handle purchase-related queries and provide accurate information about game updates.
• Collaborate with team leads and operations managers to improve support quality.
• Participate in training modules to develop professional skills and product knowledge.
• Maintain deep knowledge of client projects, past releases, and brand guidelines.

Requirements

• German: C1 minimum required
• English: B2 minimum required
• Must be located in Greece
• Own a modern gaming PC or console (PS4/PS5, Xbox, Switch).
• Dedicated quiet workspace at home.
• Technical setup: Windows 11 or macOS 13+, 8GB RAM, and stable internet (15 Mb/s up/down).

Nice to have

• Previous experience in a customer service environment.

Culture & Benefits

• 100% remote work environment with no commute.
• Diverse and inclusive culture with team members from 80+ countries.
• Access to comprehensive training libraries and career development initiatives.
• Participation in employee-led communities like hirify.global Gamers and Pride.