Customer Success Manager (IoT)

TL;DR

Customer Success Manager (IoT): Driving business growth and retention by building long-term relationships for enterprise mobile connectivity solutions with an accent on customer satisfaction, contract renewals, and upselling. Focus on mitigating churn, managing key client portfolios, and resolving senior-level escalations.

Location: Hybrid (Coalville, Leicester, UK)

Company

Global provider of enterprise mobile connectivity solutions, specializing in mobile airtime, IoT connectivity, and managed network services.

What you will do

• Serve as the primary dedicated point of contact for a portfolio of key clients.
• Manage renewal timelines and proactively secure client extensions to mitigate churn.
• Identify cross-sell and upsell opportunities to drive revenue growth and meet sales targets.
• Act as a senior escalation point for client complaints, collaborating internally to resolve issues promptly.
• Maintain GDPR-compliant customer records in Salesforce and analyze data to optimize client strategy.

Requirements

• 3–5 years of experience in account management, technical sales, or client-facing roles.
• Exceptional verbal and written communication, negotiation, and problem-solving skills.
• Ability to interpret financial data and manage contractual KPIs to maximize profitability.
• Must be based in the UK and able to work hybridly from the Coalville/Leicester office.
• Exposure to ITIL practices, preferably qualified to Foundation level.

Culture & Benefits

• Hybrid working approach providing flexibility between home and office.
• Collaborative global environment emphasizing diversity, equity, and inclusion.
• Support for continuous professional self-development.
• Access to unique office spaces for team collaboration.