Logistics Customer Service Representative

TL;DR

Logistics Customer Service Representative (Logistics): Managing order processing, routing, and shipment coordination for wholesale and retail partners with an accent on compliance and warehouse communication. Focus on tracking orders via WMS, resolving shipping exceptions, and maintaining high-quality client support.

Location: Must be based in the Philippines

Company

hirify.global is a remote-first service provider connecting professionals with logistics and operational roles.

What you will do

• Act as the main point of contact for assigned clients.
• Coordinate routing to wholesalers, retailers, and other partners in compliance with client-specific requirements.
• Track orders using Warehouse Management Systems (WMS) and proactively address delays or discrepancies.
• Schedule carrier pickups, submit routing requests, and follow up on shipments.
• Collaborate with warehouse teams to ensure accuracy in picking, packing, and shipping.
• Manage returns, cancellations, and other exceptions while keeping clients updated.

Requirements

• Must have routing experience with wholesalers.
• Experience in 3PL, logistics, or supply chain environments.
• Strong customer service and communication skills.
• Knowledge of routing guides, retailer compliance, and wholesale shipping requirements.
• Proficiency in WMS and Microsoft Office Suite.
• Typing speed of 40+ WPM.

Culture & Benefits

• 100% Remote work arrangement.
• Stable full-time schedule (9 AM – 5 PM EST).
• Supportive and collaborative remote team environment.