System Support Associate (Engineering)

TL;DR

System Support Associate (Engineering): Providing technical consulting and expert support for Tetra Brik filling machine systems with an accent on automation, deployment of next-generation machines, and system performance. Focus on troubleshooting, root cause analysis, and driving continuous equipment improvements.

Location: Based in Gotemba or Tokyo, Japan. Willingness to travel domestically and internationally is required.

Company

Global company committed to making food safe and available everywhere by protecting food, people, and the planet.

What you will do

• Lead the deployment of next-generation filling machines in Japan and other markets.
• Apply automation expertise and function as an ARA Expert.
• Support installation projects with system-specific expertise, focusing on NPI and MC readiness.
• Audit filling lines and drive performance improvement initiatives.
• Perform troubleshooting and root cause analysis using established problem-solving methodologies.
• Build technical networks at regional and global levels and support KA teams in business opportunity analysis.

Requirements

• 3+ years of experience in installation, maintenance, and service work on A1/A3/E3 machine systems.
• Fluency in Japanese (written and spoken).
• Working-level technical English proficiency.
• Willingness to travel domestically within Japan and internationally.
• Strong customer-focused mindset and ability to handle technical negotiations.
• Leadership skills with the ability to mentor and coach peers.

Culture & Benefits

• Ample opportunities for development and training in a global landscape.
• Culture of innovation where industry experts drive visible results.
• Equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and flexible working arrangements.