Onboarding Coach - Guest Experience (SaaS)

TL;DR

Onboarding Coach - Guest Experience (SaaS): Implementing and tailoring the Whistle messaging platform for hotel clients with an accent on guest engagement and communication streamlining. Focus on translating AI-driven revenue intelligence into practical business terms and driving product adoption.

Location: Remote (Portugal)

Company

hirify.global is a global hospitality platform powering properties across 150 countries with AI-powered solutions for hotel management.

What you will do

• Facilitate client onboarding, training, and support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Record activities in Salesforce and share insights for product improvements.
• Contribute to training materials and stay updated on system changes.

Requirements

• Must be based in Portugal.
• 3+ years of 5-star hospitality experience (Front Desk or Revenue Manager) or 3+ years of SaaS customer-facing experience.
• Deep expertise in Revenue Management principles (RMS, dynamic pricing, demand forecasting, RevPAR, ADR).
• Professional fluency in English.
• Proven ability to translate complex AI-driven concepts into clear business terms.
• Ability to manage multiple projects or accounts simultaneously.

Nice to have

• Project Management certification.
• Professional fluency in Spanish.
• Familiarity with CRM or Email Marketing platforms.

Culture & Benefits

• Remote-first work environment.
• Monthly Wellness Fridays for extended weekends.
• Full paid parental leave.
• Home office stipend based on country of residency.
• Access to professional development through hirify.global University.
• PTO in accordance with local labor requirements.