Program Manager (Strategic Analytics)

TL;DR

Program Manager (Strategic Analytics): Serving as the primary operational liaison for strategic customer programs with an accent on cross-functional alignment, process optimization, and data-driven decision-making. Focus on building scalable operational frameworks, managing complex service delivery, and ensuring consistent achievement of KPIs across enterprise partnerships.

Location: Must be based in or able to commute to Stockton, CA (Hybrid)

Company

hirify.global provides hardware support and managed services, positioning itself as the human side of hardware.

What you will do

• Act as the primary operational owner for strategic customer programs, ensuring high-quality service delivery.
• Coordinate cross-functional initiatives between Operations, Customer Success, Sales, and external stakeholders.
• Develop and standardize operational workflows, SOPs, and governance processes to improve scalability.
• Monitor program performance through metrics and reporting, providing actionable insights to leadership.
• Prepare and present recurring business reviews and dashboards highlighting program health and improvement initiatives.
• Support customer implementations and service expansions while minimizing operational disruption.

Requirements

• Must be based in or able to commute to Stockton, CA.
• Bachelor's degree in Business, Operations, Supply Chain, Project Management, or related field.
• 3+ years of experience in Program Management, Operations, or Account Management.
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Strong analytical skills with experience developing executive-level reporting and KPI scorecards.
• Proficiency in Microsoft Excel and experience with business systems like Jira, Zendesk, or Salesforce.

Nice to have

• Experience in managed services, logistics, or technology operations.
• Professional certifications such as Lean, Six Sigma, PMP, or CAPM.

Culture & Benefits

• Opportunity to shape operational frameworks for expanding enterprise partnerships.
• Collaborative environment focused on process optimization and data-driven results.
• Exposure to diverse enterprise-level customer programs and hardware operations.