Customer Service Manager (Business Filings)

TL;DR

Customer Service Manager (Business Filings): Leading a team of entry-level professionals to deliver exceptional service and meet performance goals with an accent on coaching, performance monitoring, and issue resolution. Focus on fostering a positive team environment, managing schedules, and ensuring high-quality customer interactions within a hybrid work model.

Location: Must be based in or within 50 miles of Madison, WI. Hybrid role requiring onsite presence every Tuesday and Wednesday.

Salary: $60,700–$106,000 USD

Company

hirify.global is a global leader in professional information, software solutions, and services for the healthcare, tax, financial, and legal sectors.

What you will do

• Supervise daily operations of the customer service team.
• Monitor and evaluate individual and team performance against key metrics.
• Provide ongoing coaching and professional development for team members.
• Assist in resolving escalated customer issues to ensure satisfaction.
• Manage team schedules to maintain adequate coverage.
• Collaborate with other departments to drive process improvements.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship.
• Proven ability to lead, motivate, and coach a team.
• Strong verbal and written communication skills.
• Proficiency with CRM software and performance tracking tools.
• Aptitude for conflict resolution and complex problem-solving.
• Ability to work onsite in Madison, WI every Tuesday and Wednesday.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) retirement plan with company contributions.
• FSA/HSA and commuter benefits.
• Paid vacation, sick time, and parental leave.
• Tuition assistance programs for professional growth.