Senior Manager, IT Operations

TL;DR

Senior Manager, IT Operations (Fintech): Leading regional IT operations and support teams to deliver high-quality technical services with an accent on infrastructure management, office expansions, and process optimization. Focus on acting as a player-coach, driving efficiency through AI integration, and ensuring seamless collaboration across global teams.

Location: Must be based in San Francisco

Company

Airwallex is a global payments and financial platform empowering businesses with integrated solutions for accounts, payments, and treasury management.

What you will do

• Lead and mentor the regional IT Operations team to foster a culture of excellence and collaboration.
• Own the end-to-end IT support experience for regional staff, serving as an escalation point for complex issues.
• Manage office launches, regional expansions, and decommissions while ensuring operational continuity.
• Drive internal process efficiencies, vendor management, and procurement workflows.
• Partner with INFOSEC and IT Engineering teams to implement security priorities and technical innovations.
• Leverage AI technologies to streamline workflows and enhance overall team effectiveness.

Requirements

• Fluent in English (written and verbal).
• 4+ years of experience leading IT teams in multinational, tech-driven environments.
• Expertise with Apple technologies and SaaS-driven organizations.
• Proven ability to implement and utilize AI in operational settings.
• Demonstrated experience as an administrator for core SaaS tools like Slack, Google Workspace, and Okta.
• Regional leadership experience managing multiple offices and international teams.

Culture & Benefits

• Opportunity to work at a high-growth, US$8 billion valued fintech company.
• Collaborative environment with a focus on founder-like energy and ownership.
• Exposure to complex, high-visibility global banking infrastructure projects.
• Emphasis on accelerated learning and professional growth.
• Commitment to diversity and equal opportunity employment.