Customer Success Manager (Tech)

TL;DR

Customer Success Manager (Tech): Managing strategic relationships and driving product adoption for enterprise clients with an accent on technical support, data analysis, and initiative scoping. Focus on aligning video platform capabilities with customer business outcomes, managing joint roadmaps, and supporting the deployment of AI-driven solutions.

Location: Must be based in the US (Hybrid role with approximately 33% travel required).

Company

hirify.global is a global leader in the video technology market, powering live, on-demand, and real-time video experiences for over 1000 major organizations worldwide.

What you will do

• Act as a trusted advisor to assigned enterprise accounts, providing technical support and strategic guidance.
• Analyze customer data and usage patterns to identify trends, risks, and opportunities for growth.
• Collaborate with customers and internal teams to define project scopes and ensure technical feasibility.
• Develop and execute joint roadmaps aligned with customer KPIs and business goals.
• Champion customer needs internally to drive product adoption and enhance the overall experience.
• Conduct regular business reviews and health calls to maintain strong client relationships.

Requirements

• 5+ years of experience in Enterprise Customer Success or Account Management within the software industry.
• Proven success working with Fortune 100 technology companies.
• Experience managing 10+ accounts simultaneously.
• Demonstrated ability to manage sales pipelines, forecasts, and retention quotas.
• Experience selling and supporting the deployment of AI solutions.
• Strong senior-level communication and presence.

Nice to have

• BA/BS degree or equivalent professional experience.

Culture & Benefits

• Hybrid and flexible work environment.
• Comprehensive health plan with zero employee premium, including dental and vision.
• FSA and 401K retirement plan with company match.
• Mobile plan and home internet reimbursement.
• Personal and professional development programs.
• Occasional cross-company long weekends.