Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a pooled book of European accounts to drive product adoption and secure renewals with an accent on proactive guidance and product expansion. Focus on identifying usage trends, leading customer demonstrations, and coordinating cross-product expansions.

Location: Must be based in Ljubljana, Slovenia (requires five in-office working days per week)

Company

hirify.global provides device management solutions designed to reduce complexity and improve efficiency for IT teams.

What you will do

• Execute renewal strategies across a shared book of European customers to secure retention.
• Analyze usage trends to identify at-risk accounts and implement early interventions.
• Coordinate cross-product expansions by aligning solutions with customer pain points.
• Gather voice-of-the-customer insights to influence the product roadmap and strategy.
• Lead product demonstrations and assist in contract negotiations.
• Maintain pipeline accuracy and detailed records within Salesforce.

Requirements

• 2+ years of experience in SaaS/B2B customer success or sales.
• Required: Proficiency in English and Slovenian (speaking and writing).
• Experience leading customer demonstrations and negotiating contracts.
• Ability to grasp complex technical concepts and convey them effectively to users.
• Proficiency with Salesforce, Slack, and Microsoft Office.

Nice to have

• Proficiency in German, French, or Italian.
• Strong track record of exceeding goal attainment and targets.
• Natural curiosity regarding system administration and technical product value.

Culture & Benefits

• Equity opportunities for employees.
• Flexible working hours and a relaxing professional environment.
• Company-provided laptop and necessary accessories.
• Access to supportive mentors and a culture of professional development.
• Quarterly Company Values Awards based on team nominations.