Customer Service Representative (Amazon Experience)

TL;DR

Customer Service Representative (Amazon Experience): Handling inbound phone inquiries and assisting customers with order placements and basic product/service questions with an accent on Amazon voice support, accurate order/call records, and efficient communication. Focus on solving customer issues quickly while maintaining excellent service standards and representing the brand positively.

Location: Metro Manila, Philippines; Central Visayas, Philippines; Northern Mindanao, Philippines; Davao Region, Philippines; Western Visayas, Philippines. Work: Remote

Company

hirify.global provides remote customer support services.

What you will do

• Answer inbound customer phone calls professionally and friendly
• Assist customers in placing orders via phone
• Provide product information and help customers choose the right items
• Handle inquiries about order status, delivery, and general questions
• Maintain accurate call and order records
• Collaborate with the team on continuous process improvement

Requirements

• Proven experience in Amazon customer service (voice support preferred)
• Excellent verbal communication skills in English: clear, fluent, and friendly
• Fast thinker with a no-nonsense approach and ability to communicate efficiently
• Positive attitude and customer-first mindset
• Reliable and able to work independently from home
• Strong attention to detail and ability to follow procedures

Culture & Benefits

• Full-time, permanent remote role
• Work independently from home with clear procedures
• Customer-first service standards and brand representation
• Team collaboration focused on continuous process improvement