Customer Service Representative / Dispatcher (Home Services)

TL;DR

Customer Service Representative / Dispatcher (Home Services): Managing inbound customer inquiries and coordinating technician schedules for home service businesses with an accent on efficient dispatching and high-volume call handling. Focus on maintaining accurate records in ServiceTitan, resolving urgent service requests, and ensuring seamless communication between customers and field technicians.

Location: Must be based in Colombia, Mexico, Brazil, Costa Rica, Jamaica, or Peru. Working hours: U.S. Business Hours.

Company

hirify.global is a service-oriented company supporting home service industries.

What you will do

• Manage inbound customer calls, messages, and service inquiries professionally.
• Schedule service appointments and coordinate technician dispatches using ServiceTitan.
• Handle appointment reschedules, cancellations, and urgent service requests.
• Maintain accurate customer records, call dispositions, and follow-up tasks.
• Ensure technicians receive complete and accurate job information before dispatch.
• Support operational workflows to improve service efficiency and customer satisfaction.

Requirements

• Must be based in Colombia, Mexico, Brazil, Costa Rica, Jamaica, or Peru.
• Excellent verbal and written English communication skills.
• Previous experience in Customer Service and Dispatching roles.
• Experience in HVAC, Plumbing, Electrical, or Home Services industries.
• Proficiency with ServiceTitan and Microsoft Excel/Google Sheets.
• Ability to work U.S. Business Hours.

Nice to have

• Experience supporting U.S.-based home service businesses.
• Experience managing customer communications through social media.
• Additional customer service or dispatch certifications.
• Experience with CRM platforms beyond ServiceTitan.

Culture & Benefits

• Full-time remote position.
• Opportunity to work in a fast-paced, customer-focused environment.
• Exposure to U.S. home service industry operations.

Hiring process

• Initial Screening Call
• Client Interview
• Offer Stage