Senior Services Engagement Director (P6)

TL;DR

Senior Services Engagement Director (P6): Own the end-to-end commercial cycle for Professional Services opportunities, from qualification and scoping to Statements of Work, change control, renewals, and margin governance with an accent on quota-carrying services bookings and profitability. Focus on executive relationship management and deal leadership in enterprise SaaS environments, translating customer outcomes into measurable, delivery-realistic engagements.

Location: Amsterdam (hybrid as per business needs)

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI to improve customer experiences.

What you will do

• Identify, qualify, scope, and close Professional Services opportunities across existing and new customers.
• Own the services commercial plan for assigned accounts, including renewals, change requests, and margin management.
• Lead discovery and scoping workshops, create and validate Statements of Work, and manage acceptance criteria and governance.
• Drive end-to-end Project Change Requests, including commercial impact, negotiation, and closure.
• Manage services lifecycle commercial performance: pipeline hygiene, forecasting accuracy, and risk/confidence communication.
• Deliver executive-ready storytelling and customer-facing collateral, partnering with Sales, Customer Success, PS Delivery, and Product.

Requirements

• English: Fluent and Dutch: Fluent.
• 8–12 years’ experience in a professional services commercial role within enterprise SaaS or technology services (e.g., Services Engagement / Services Pre-Sales / Services Sales).
• Proven track record owning and closing complex services deals, including negotiation, contracting, and change control.
• Strong financial acumen: forecasting, margin management, and commercial governance.
• Ability to lead cross-functional teams in matrix environments and operate effectively individually and with a team.
• Right to work in the Netherlands; no relocation can be offered. Ability to obtain Security Check (SC) NSV clearance if required.

Nice to have

• Hands-on delivery experience (project delivery leadership, program management, or customer success leadership).
• Experience with contact centre transformation, cloud migration, or complex enterprise implementation programs.
• Working knowledge of Salesforce (SFDC), Excel-based financial modeling/reporting, and PowerPoint for executive presentations.

Culture & Benefits

• AI at enterprise scale: build, support, and operate AI-powered technology used by 8,000+ organizations worldwide.
• Flexible-first culture with flexible ways of working for a global team.
• Learning and growth support through mentorship, learning programs, leadership development, and education support.
• Well-being resources and regionally tailored programs for employees and their families, including paid volunteer time and August Free Fridays.
• Recognized globally (Great Place to Work certification across multiple countries).

Hiring process

• Talent Acquisition reviews the application and schedules a Zoom interview if aligned.
• Interviews with the hiring manager and interview team members.
• Up to five interviews in most cases, followed by final steps and updates after interviews.