Associate Customer Success Manager (Ecommerce)

TL;DR

Associate Customer Success Manager (Ecommerce): Supporting and scaling the Strategic Business Segment by partnering with high-value brands on Amazon and Walmart with an accent on campaign strategy, operational excellence, and platform adoption. Focus on translating customer goals into actionable insights, optimizing campaign structures, and driving measurable growth through the company's AI-powered platform.

Location: Must be based in the USA

Company

Teikametrics is an AI-powered, multi-marketplace optimization platform helping brands unlock scalable, profitable growth across Amazon, Walmart, and TikTok.

What you will do

• Support onboarding and activation of customers by ensuring seamless integration of marketplace accounts.
• Partner with Customer Success Managers to translate customer goals into structured campaign strategies.
• Optimize campaign structures within the platform to ensure alignment with best practices and scalability.
• Monitor performance, identify trends, and surface actionable insights for customers.
• Deliver performance reporting and insights through dashboards and business reviews.
• Collaborate cross-functionally with Ad Operations, Product, and Finance teams.

Requirements

• 2–4 years of experience in customer success, account management, or digital advertising.
• Experience in e-commerce marketplaces (Amazon/Walmart) is required.
• Strong understanding of digital advertising metrics including ROAS and ACOS.
• Analytical mindset with the ability to translate data into actionable recommendations.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Must be based in the USA.

Culture & Benefits

• Opportunity to grow into a fully strategic, customer-facing role.
• Work within a performance-driven, collaborative environment.
• Focus on professional development and long-term partnership success.
• Equal opportunity employer with a commitment to inclusive hiring.