Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing a portfolio of enterprise clients to drive retention, growth, and platform adoption within the social advertising ecosystem with an accent on consultative strategy and cross-functional collaboration. Focus on building strong relationships with partners like Facebook and TikTok, translating data into actionable insights, and contributing to the development of a world-class customer success organization.

Location: Must be based in New York, United States (Hybrid role).

Salary: $75,000 - $100,000 per year plus annual bonus.

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to help global brands optimize their social advertising performance.

What you will do

• Serve as the primary point of contact for enterprise customers to ensure exceptional experience and platform value.
• Develop deep expertise in the platform and digital advertising to provide consultative advice and problem-solving.
• Foster strong relationships with customers and major advertising partners like Facebook, Pinterest, and TikTok.
• Act as the voice of the customer to influence product roadmaps and sales processes.
• Collaborate across internal teams including Sales, Marketing, Technical Solutions, and Engineering.
• Contribute to building a knowledge library and optimizing internal Customer Success initiatives.

Requirements

• 5+ years of experience in customer success or a similar customer-facing role.
• Advanced knowledge of social advertising platforms (Facebook, Pinterest, Snapchat, etc.).
• Strong ability to explain complex concepts and translate data into actionable insights.
• Results-driven mentality with a bias for action and collaboration.
• Entrepreneurial spirit and self-driven approach.
• Must be based in New York, USA and willing to travel for industry events.

Culture & Benefits

• Comprehensive healthcare packages and mental health benefits.
• 401K plan with company matching and equity grants.
• Five weeks of paid time off (PTO) plus 11 company holidays and unlimited sick days.
• Monthly wellness benefit and learning reimbursement opportunities.
• Choice of hardware (Mac or PC).
• Inclusive environment with a focus on diversity and global collaboration.