Hardware Product Manager (SaaS)

TL;DR

Hardware Product Manager (SaaS): Owning and evolving a hardware portfolio for retail and hospitality merchant experiences with an accent on device lifecycle management and vendor relations. Focus on translating merchant needs into scalable hardware solutions and driving multi-quarter product roadmaps.

Location: Remote (Must be based in Canada)

Company

A partner company providing hardware-enabled SaaS solutions for the retail and hospitality sectors.

What you will do

• Own and evolve the end-to-end hardware product portfolio from launch to deprecation.
• Define and drive multi-quarter product roadmaps aligned with business strategy and merchant needs.
• Lead full development cycles, including discovery, requirements, vendor selection, testing, and launch.
• Collaborate with merchants to identify pain points and translate insights into product direction.
• Manage supplier performance regarding quality, cost, reliability, and delivery timelines.
• Partner cross-functionally with Design, Engineering, Finance, and Operations to ensure successful launches.

Requirements

• 5+ years of Product Management experience in hardware or hardware-enabled SaaS environments.
• Proven track record of delivering 1–2 full hardware product launches end-to-end.
• Deep understanding of the full hardware lifecycle (discovery, design, validation, launch, and deprecation).
• Experience with retail or hospitality ecosystems (POS, payments, kiosks, or mobile POS).
• Ability to translate user insights and data into clear product decisions and roadmaps.
• Must be based in Canada.

Culture & Benefits

• Remote-first work environment with flexible working arrangements.
• Competitive compensation and equity participation opportunities.
• Extended healthcare, dental, and vision coverage.
• Paid time off with a flexible vacation policy.
• Wellness, health spending allowances, and paid parental leave.
• Professional development and learning opportunities.