Customer Service Representative (Insurance)

TL;DR

Customer Service Representative (Insurance): Handling insurance claim inquiries and educating customers on the filing process with an accent on compassionate communication and accuracy. Focus on managing emotional customers, precise data entry into CRM systems, and ensuring a high-quality customer experience.

Location: Paducah, Kentucky

Salary: $13.50/hr

Company

hirify.global is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience.

What you will do

• Educate customers about their claims using a customer-focused, needs-based review process.
• Provide prompt, accurate, and friendly support via telephone to ensure customers feel valued.
• Engage in active listening to confirm information and manage calls according to training.
• Accurately enter customer and claim information into the system database.
• Manage difficult or emotional customers in a calm, polite, and professional manner.

Requirements

• One year of customer service experience required.
• High School diploma or equivalent.
• Must pass a background screen and a drug screen.
• Proficiency with computers and strong typing skills.
• Ability to work extended/flexible hours, including weekends, holidays, and evenings.

Culture & Benefits

• Comprehensive training providing a solid base of insurance claims knowledge.
• Opportunities to build a long-term career in the insurance industry.
• Professional environment emphasizing compassion and a willingness to help others.
• Supportive team culture focusing on ownership and excellence in every interaction.