Service Associate (Insurance)

TL;DR

Service Associate (Insurance): Managing customer communications and retaining agency business with an accent on policy endorsements, renewals, and coverage optimization. Focus on delivering first-call resolution, navigating complex insurance guidelines, and cross-selling partner offerings.

Location: Hybrid (Austin, TX / Dallas, TX) - Must work from office 3 days/week

Salary: $25.00/hr

Company

hirify.global is a modern insurance provider focused on protecting homeownership through tailored coverage and preventative maintenance plans.

What you will do

• Deliver exceptional customer service via inbound phone calls, emails, and chat.
• Explain homeowners insurance coverages, policy options, billing, and endorsements clearly.
• Strive for First Call Resolution (FCR) to minimize the need for repeat customer contacts.
• Identify customer needs and make referrals for additional products or partner offerings.
• Collaborate with Underwriting, Billing, and Claims departments to ensure timely request resolution.
• Accurately document all customer interactions and policy changes in company systems.

Requirements

• Active General Lines Property & Casualty (P&C) Insurance License in good standing.
• Minimum of 3 years of insurance customer service experience in a call center or contact center environment.
• Intermediate PC skills, focusing on the Microsoft Office suite (Word, Excel, Outlook, Teams).
• Ability to navigate between multiple proprietary applications and windows simultaneously.
• Strong written and oral communication skills.
• Availability to work 8-hour shifts Mon-Fri (7 AM – 8 PM) and potentially Saturdays (9 AM – 6 PM).

Nice to have

• Experience with Salesforce and NICE phone systems.

Culture & Benefits

• 100% employer-paid medical, dental, and vision plan options for team members and their families.
• 401(k), long & short-term disability, and employer-paid life insurance.
• Flexible Time Off policy to encourage recharging.
• 12 weeks of parental leave through the Little hirify.globals Program.
• Paid training and numerous internal career growth opportunities.