Head Of Client Operations (Cold Email)

TL;DR

Head of Client Operations (Cold Email): Taking full ownership of client delivery, campaign performance, and operational execution within a fast-growing outbound lead generation business with an accent on cold email strategy, deliverability, and client retention. Focus on building scalable systems, troubleshooting complex campaign issues, and driving measurable business outcomes in a high-autonomy startup environment.

Location: Must be based in Kenya or South Africa. The role requires alignment with U.S. client time zones.

Company

hirify.global is a fast-growing outbound lead generation business operating in a high-paced startup environment.

What you will do

• Manage a portfolio of 20–30 client accounts, serving as the primary point of contact for performance and strategy.
• Diagnose and resolve underperforming cold email campaigns, including deliverability and inbox placement issues.
• Optimize outbound messaging, subject lines, and sequences using platforms like Apollo.io, Smartlead.ai, and Instantly.ai.
• Build and refine scalable operational systems, playbooks, and SOPs to support business growth.
• Collaborate with technical and outreach teams to resolve infrastructure bottlenecks and automation challenges.
• Own client satisfaction, retention, and long-term account health through proactive risk management.

Requirements

• Must be based in Kenya or South Africa.
• Proven experience in cold email agencies, outbound lead generation, or high-volume growth marketing.
• Deep technical understanding of email infrastructure, DNS configuration, and deliverability.
• Ability to independently diagnose and resolve campaign performance issues.
• Experience working in fast-scaling startup environments.
• Strong client-facing communication skills and ability to manage expectations effectively.

Nice to have

• Experience scaling client delivery or account management teams.
• Exposure to RevOps, automation systems, and outbound analytics.
• Experience working directly with founders or executive leadership.

Culture & Benefits

• Full ownership of client delivery and retention strategies.
• High-autonomy environment with direct impact on revenue and growth.
• Opportunity to build systems and processes from the ground up.
• Clear career progression into COO or leadership roles.
• Work directly with the founder in a high-visibility position.

Hiring process

• Initial Screening
• Founder Interview
• Final Discussion