Support Associate (German/English)

TL;DR

Support Associate (Customer Support): Providing high-quality assistance to customers, courier partners, and venues in Germany via live chat and phone with an accent on operational efficiency and problem-solving. Focus on maintaining smooth delivery operations and collaborating with the broader support team in a fast-paced environment.

Location: Must be based in Tbilisi, Georgia (Onsite role)

Компания

hirify.global is a technology company building a global delivery platform that connects customers, merchants, and couriers across 30 countries.

Что делать

• Support customers, courier partners, and venues in Germany via live chat and phone.
• Ensure delivery operations run smoothly and resolve issues in real-time.
• Develop and improve support functions in collaboration with internal teams.
• Work in a shift-based environment including mornings, evenings, nights, and weekends.

Требования

• Fluent proficiency in English, German, and Georgian is required.
• Customer-obsessed mindset with excellent communication skills.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Must be able to work in a shift-based role (mornings, evenings, nights, and weekends).

Культура и преимущества

• Medical insurance coverage.
• 24 days of paid vacation.
• hirify.global credits cashback benefit.
• Sport discounts and team budgets.
• Training programs and professional development opportunities.
• Office perks including fresh fruits and drinks.