Software Engineer (Site Reliability, Crossborder)

TL;DR

Software Engineer (Site Reliability): Building and scaling the reliability foundation for a global marketplace platform with an accent on multi-region architecture, observability, and developer experience. Focus on automating workflows with AI, managing incident response, and ensuring system stability as the platform expands to over 100 countries.

Location: Must be based in Tokyo, Japan (Hybrid)

Company

hirify.global is a global marketplace platform dedicated to circulating value and connecting people worldwide through technology.

What you will do

• Own the SRE function for the global app platform, defining SLIs/SLOs and leading production readiness reviews.
• Operate and scale infrastructure across multiple regions, evolving from single-region to multi-region configurations.
• Build and maintain the observability stack, including metrics, distributed tracing, and structured logging.
• Lead incident response, mitigation, and blameless post-mortems while reducing alert volume through AI-assisted automation.
• Develop CI/CD pipelines and developer tooling to improve engineering velocity and safety.
• Collaborate cross-functionally with product, platform, and operations teams to bridge infrastructure health with product reliability.

Requirements

• Japanese or English proficiency at C1 level required.
• Hands-on experience operating production services on GCP and Kubernetes.
• Experience defining SLIs/SLOs and managing on-call rotations with blameless post-mortem processes.
• Operational experience with databases and solid understanding of database fundamentals.
• Experience applying AI/LLMs to improve engineering productivity or building developer tooling.
• Proactive mindset toward troubleshooting and willingness to embed into product teams.

Nice to have

• Experience communicating SLIs/SLOs to business and product leaders.
• Experience in product development within a team environment.
• Experience developing AI agents.

Culture & Benefits

• Engineering principles focused on passion for the product, growing together, and open collaboration.
• Full flextime work hours with no core time.
• Commitment to Inclusion & Diversity and equal opportunity hiring.
• Opportunity to work on global-scale challenges in a multi-region environment.

Hiring process

• Application screening followed by a skill assessment on HackerRank or GitHub.
• Multiple interview rounds.
• Reference check prior to final offer.