Customer & Community Growth Manager (Fintech)

TL;DR

Customer & Community Growth Manager (Fintech): Building and scaling the engagement engine for hirify.global's customer ecosystem with an accent on community development, advocacy programs, and lifecycle marketing. Focus on driving product adoption, retention, and expansion across fintech and AI software products for independent healthcare practice owners.

Location: Must be based in Washington, D.C. or able to work from the office 4 days per week

Company

hirify.global is a high-growth, Series B fintech startup creating a comprehensive ecosystem for independent healthcare practice owners.

What you will do

• Build and scale specialty-specific customer communities and networking groups for physicians and practice administrators.
• Launch and manage customer councils, summits, and exclusive events to strengthen relationships.
• Develop advocacy programs including referral initiatives, testimonials, and customer stories.
• Lead lifecycle communications, including newsletters, webinars, and educational content.
• Partner with Product, Sales, and Customer Success to drive product adoption and cross-product usage.
• Analyze customer behavior to optimize engagement strategies and improve retention and revenue growth.

Requirements

• 5+ years of experience in Customer Marketing, Community, or related customer-facing roles.
• Proven track record of building communities or advocacy programs from the ground up.
• Strong understanding of customer lifecycle marketing and retention strategies.
• Exceptional communication skills with the ability to influence executives and stakeholders.
• Experience supporting SMB and mid-market customers.
• Must be able to work from the Washington, D.C. office 4 days per week.

Nice to have

• Experience in healthcare, fintech, SaaS, or marketplaces.
• Experience working in VC-backed Series B-D technology companies.

Culture & Benefits

• Equity participation for all employees.
• Competitive salary reflecting experience and contributions.
• Comprehensive health, vision, and dental insurance options.
• Generous employer 401K match.
• Hybrid work policy with Wednesdays designated as work-from-home days.