Implementation Specialist III (Public Safety)

TL;DR

Implementation Specialist III (Public Safety): Leading complex end-to-end deployments of public safety software solutions with an accent on project scoping, system configuration, and client advisory. Focus on driving quality outcomes, mentoring junior team members, and ensuring successful go-live transitions for public safety agencies.

Location: Must be based in the U.S. (Remote)

Company

hirify.global is a global provider of innovative public safety technology solutions designed to enhance community safety through purposeful integrations and intuitive tools.

What you will do

• Lead end-to-end implementation of products, including scoping, configuration, testing, training, and go-live support.
• Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
• Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
• Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
• Identify and resolve technical issues proactively, collaborating with product and support teams.
• Mentor junior team members and contribute to process improvement initiatives.

Requirements

• Must be based in the U.S.
• Must pass a comprehensive, fingerprint-based background check for CJIS compliance.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 3-5+ years of experience in software implementation or a related technical client-facing role.
• Demonstrated ability to manage complex projects independently and lead client engagements.
• Ability to travel to client sites as required by project needs.

Culture & Benefits

• Comprehensive benefits offering.
• Commitment to fair and equitable compensation.
• Opportunity to contribute to solutions that enhance community safety.
• Inclusive, barrier-free workplace environment.