Sales Support Coordinator (Publishing)

TL;DR

Sales Support Coordinator (Publishing): Providing critical operational support between sales, customer services, and finance to drive revenue in academic publishing with an accent on reporting and system optimization. Focus on managing sales reporting, optimizing digital systems like Salesforce, and coordinating commercial operations across various subject areas.

Location: Hybrid: Must be based in the US and able to work onsite 3 days per week in Boca Raton, FL

Salary: $50,000 annually ($27.47/hour)

Company

A leading global academic publishing, business intelligence, and events company listed on the London Stock Exchange.

What you will do

• Manage sales support inboxes, handling queries, help requests, and processing orders.
• Build and disseminate daily, weekly, and monthly reports to support commercial operations and drive revenue.
• Administer and optimize digital systems including Salesforce, BMIS, and ISIS.
• Liaise with internal stakeholders, such as Credit Control and LSC, to ensure smooth operations.
• Create and maintain detailed training guides and work instructions for onboarding and operational continuity.
• Report on the business environment and escalate workload or supplier issues to the Sales Operations Manager.

Requirements

• Must have the right to reside and work in the United States.
• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office and Salesforce.
• Understanding of the publishing industry and awareness of overseas markets and cultural differences.
• Strong analytical thinking, problem-solving skills, and exceptional attention to detail.
• Professional written and verbal communication skills with excellent grammar and spelling.

Nice to have

• Experience with specific T&F systems such as BMIS, ISIS, or Bazinga.

Culture & Benefits

• Flexible working culture promoting a strong work-life balance.
• Comprehensive benefits package including medical, vision, and dental insurance.
• 401(k) plan with employer match.
• Generous time off: 15 days annual leave, 10 sick days, and additional days for birthdays and the holiday season.
• Up to 4 weeks of paid parental leave and 4 volunteer days per year.