Technical Support Data Representative II (Medical Devices)

TL;DR

Technical Support Data Representative II (Medical Devices): Providing data support for medical device products and software integration with an accent on customer troubleshooting and cross-functional collaboration. Focus on resolving technical inquiries via phone and email, managing data integrity in Oracle, and ensuring high-quality customer resolutions.

Location: Chelmsford, MA

Salary: $31.60 – $40.00 per hour

Company

hirify.global Medical Corporation provides innovative medical devices and software used worldwide to diagnose and treat cardiopulmonary and respiratory conditions.

What you will do

• Provide technical and data support for hirify.global products via phone and email to customers and sales representatives.
• Manage and resolve customer inquiries, ensuring satisfactory outcomes and professionalism.
• Perform accurate data entry of claims into the Oracle tracking system and complete customer call reports.
• Participate in the on-call rotation as required by the role.
• Maintain the department knowledge base and develop best practices to ensure data integrity.
• Manage an active backlog of cases while staying current with system and technology updates.

Requirements

• 4-year degree/certification in Computer Information Systems or equivalent professional experience.
• Minimum 3 years of technical support data experience working directly with customers.
• Experience installing and upgrading software applications and basic networking understanding.
• Working knowledge of Windows Operating Systems and Server environments.
• Foundational knowledge and basic understanding of SQL.
• Experience with Wireless Technology, including Bluetooth, Wi-Fi, Configuration, and Certificates.

Nice to have

• Experience with remote access tools such as LogMeIn or WebEx.

Culture & Benefits

• Comprehensive benefits plans.
• Culture that values innovation, self-motivation, and an entrepreneurial spirit.
• Opportunity for career growth within the Data Support department.
• Work within a fast-growing global company operating in more than 140 countries.