Customer Service Sales Specialist I (Telecom)

TL;DR

Customer Service Sales Specialist I (Telecom): Supporting hirify.global’s products and solutions to enhance customer loyalty with an accent on proactive acquisition, upselling, and customer retention. Focus on meeting performance metrics, resolving customer issues, and delivering a first-class service experience in a retail environment.

Location: Onsite in Kodiak, AK

Company

hirify.global is a pioneer in communication and technology services, providing critical connectivity, telemedicine, and online education to remote communities across Alaska.

What you will do

• Consult with customers to determine their needs and recommend the best pricing plans and products.
• Meet and exceed performance and sales goals through proactive upselling and cross-selling.
• Handle customer service inquiries and complaints in a professional and timely manner.
• Stay updated on hirify.global products, service plans, promotions, and competitor offerings.
• Process and reconcile cash transactions and maintain accurate electronic records.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements

• Location: Must be based in or able to work onsite in Kodiak, AK
• High School diploma or equivalent (GED).
• Minimum of six months of general work experience.
• English: Excellent command of the English language required
• Proficiency in MS Office (Outlook, Teams, Word, Excel, Access).
• Reliable transportation for occasional travel between retail locations.

Nice to have

• Previous experience in customer service and sales.
• Telecommunications industry experience.
• Relevant telecom industry or job-specific certifications.

Culture & Benefits

• Guaranteed commission for the first 90 days.
• Inclusive environment that celebrates unique perspectives and empowers employees.
• Opportunities for cross-training to strengthen technical and computer skills.
• Supportive team environment focusing on community value and equal opportunity.