Customer Success Management Director (AI)

TL;DR

Customer Success Management Director (AI): Leading the Customer Success and Professional Services business in France to drive adoption and revenue growth with an accent on strategic transformation roadmaps and value realization. Focus on managing high-performing teams, fostering C-level relationships, and delivering AI-powered enterprise digital transformations.

Location: Paris, France (Office)

Company

hirify.global provides AI-powered experience orchestration to help organizations deliver personalized service and improve operational efficiency.

What you will do

• Lead the Customer Success and Professional Services (PS) business in France, managing CSM and PS teams.
• Drive subscription renewals, revenue growth, and adoption of AI-powered solutions.
• Identify, sell, and deliver strategic professional services opportunities to generate revenue.
• Develop strategic transformation roadmaps to deliver tangible business value to enterprise customers.
• Manage senior stakeholder relationships, acting as a trusted advisor up to the C-level.
• Hire, develop, and retain a high-performance culture across CSM and Project Management teams.

Requirements

• 10+ years of experience in IT consulting (CX, Contact Centre, AI, Telecom, or CRM).
• 8+ years of supervisory or leadership experience.
• Fluency in French and English is required.
• Must be based in Paris, France.
• Strong background in SaaS, cloud technologies, and agile delivery.
• Experience in delivering Enterprise Digital Transformation.

Nice to have

• Bachelor’s degree in Business, Engineering, or Computer Science.
• Project Management Certification (e.g., Prince2, PMI).
• Prior exposure to hirify.global technical solutions.
• Experience in the sales and delivery of AI solutions.

Culture & Benefits

• Opportunity to work with AI at enterprise scale for over 8,000 organizations worldwide.
• Flexible-first culture with a global team of nearly 7,000 employees.
• Growth opportunities through mentorship, learning programs, and leadership development.
• Well-being resources, paid volunteer time, and August Free Fridays.
• Certified as a Great Place to Work® in 17 countries.

Hiring process

• Application review by the Talent Acquisition and hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (typically no more than five).