Customer Support Retention Specialist

TL;DR

Customer Support Retention Specialist (Customer Support): Managing customer churn and improving retention through tailored offers and empathetic communication with an accent on handling difficult conversations and data-driven insights. Focus on conducting retention calls, utilizing Intercom for support, and surfacing user feedback to improve the product.

Location: Remote (Must be based in the US)

Company

hirify.global is the world's No. 1 prayer app, dedicated to helping people grow deeper in their relationship with God through an authentically Christian and Catholic experience.

What you will do

• Conduct retention calls to reduce churn and increase user lifetime value.
• Develop and present tailored offers to keep users engaged with the app.
• Navigate and resolve difficult conversations with empathy and professionalism.
• Track outcomes and surface actionable insights to the product team.
• Handle customer support and QA tasks using Intercom.

Requirements

• Must be based in the United States
• Proven experience in customer support or retention roles.
• Exceptional empathetic communication skills.
• Strong integrity and the ability to exercise good judgment.

Culture & Benefits

• Mission-driven environment focused on spiritual growth and peace.
• Fast-paced startup culture where every team member makes a significant impact.
• Remote work flexibility.
• Opportunity to work on a world-class product with massive global traction.