Level 2 Technical Support Engineer (Networking)

TL;DR

Level 2 Technical Support Engineer (Networking): Providing technical assistance for enterprise networking products with an accent on troubleshooting wired and wireless connectivity issues. Focus on managing support cases, collaborating with L3 engineers, and ensuring high customer satisfaction for business clients.

Location: Must be based in South Korea

Компания

hirify.global is a global networking company dedicated to delivering innovative solutions that connect people and power businesses.

Что делать

• Provide front-line support via phone, email, and chat for switches, access points, routers, and NAS devices.
• Diagnose and resolve moderately complex wired and wireless networking issues.
• Manage a queue of support tickets, ensuring timely and accurate resolution.
• Collaborate with L3 engineers to support efficient resolution of escalated cases.
• Document troubleshooting steps, findings, and resolutions clearly in internal systems.
• Identify recurring issues and contribute to process and product improvements.

Требования

• Fluency in Korean is required.
• Professional working proficiency in English (spoken and written).
• Solid understanding of wired and wireless networking fundamentals.
• Minimum of 2 years of experience in technical support, preferably in a networking-focused role.
• Bachelor’s degree in Information Technology, Engineering, or a related technical field.
• CCNA, CompTIA Network+, or equivalent certification.

Культура и преимущества

• Performance-driven and collaborative team environment.
• Commitment to professional growth and career development.
• Focus on innovative networking solutions and customer success.
• Equal opportunity employer committed to merit-based hiring.