Web Hosting Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Web Hosting Support Specialist (Web Hosting): Providing technical support for web hosting services with an accent on troubleshooting website, email, and DNS issues. Focus on delivering high-quality customer service via phone, email, and chat while maintaining proficiency in both English and French.
Location: Remote (Must be based outside of Ontario; schedule follows Eastern Time - Toronto).
Company
is a rapidly growing provider of enterprise-grade cloud services and web hosting solutions for small and medium-sized businesses.
What you will do
- Provide technical support via phone, email, and live chat.
- Resolve web technology issues by offering clear, actionable guidance.
- Troubleshoot and resolve advanced website and email configuration problems.
- Install, configure, and maintain content management systems like WordPress.
- Explain DNS settings and web design tools to customers.
- Address and escalate sales and billing inquiries as needed.
Requirements
- Strong communication skills in English and French (written and verbal).
- Experience in a technical support or helpdesk role.
- Solid troubleshooting skills for websites and email systems.
- Must be based outside of Ontario.
- Ability to work on Eastern Time (Toronto).
Nice to have
- Experience with web hosting platforms.
- Customer service background in a technical environment.
Culture & Benefits
- Fully remote work opportunity.
- Competitive salary and professional development.
- Flexible work arrangements to support work-life balance.
- Inclusive and diverse company culture.
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