1st Level Support Specialist (Hosting)

TL;DR

1st Level Support Specialist (Hosting): Providing technical support for hosting, domains, and billing services with an accent on resolving customer issues via tickets, chat, and phone. Focus on troubleshooting Linux/Windows environments, managing Plesk/Cpanel/WHM, and improving service quality based on customer feedback.

Location: Fully Remote (Greece)

Company

hirify.global (part of team.blue) is a leading provider of .GR domain registration and web hosting services in Greece, focused on empowering SMEs and freelancers with innovative online solutions.

What you will do

• Provide technical support for Hosting and Domain services through tickets, chat, and phone.
• Manage entry-level sales and billing requests.
• Monitor basic infrastructure and report bugs to the Development and Infrastructure teams.
• Consult customers on service optimization and handle cross-sales/up-sales.
• Analyze and provide customer feedback to help improve product offerings and satisfaction.

Requirements

• Knowledge of Linux and Windows operating systems.
• Experience with hosting services, domain names, Plesk, Cpanel, and WHM.
• Familiarity with common CMS platforms such as WordPress and Joomla.
• Exceptional written and verbal communication skills in Greek and English.
• Ability to work in shifts.
• Strong problem-solving skills and the ability to take initiative.

Culture & Benefits

• Fully remote work arrangement offering flexibility to work from home.
• Inclusive corporate culture rooted in respect, openness, and collaboration.
• Company-wide commitment to ESG and ambitious sustainability goals.
• Collaborative environment with a focus on professional development.