Head Of Merchant Offboarding (Fintech)

TL;DR

Head of Merchant Offboarding (Fintech): Leading the end-to-end merchant termination and offboarding processes across all entities with an accent on regulatory compliance, auditability, and standardized governance. Focus on coordinating cross-functional workflows, managing sensitive cases, and driving operational excellence in merchant risk management.

Location: Hybrid, Warsaw, Poland

Company

hirify.global is a global leader in the payments technology industry, powering growth for millions of businesses across five continents.

What you will do

• Lead, mentor, and develop the Merchant Offboarding team to ensure operational excellence.
• Establish and refine a standardized offboarding process framework ensuring full auditability and regulatory compliance.
• Define and drive cross-functional ownership for termination workflows across all entities.
• Oversee centralized governance of merchant notifications and termination-related communications.
• Manage reporting on volume, SLA performance, and risk indicators for all offboarding activities.
• Ensure adherence to AML, KYC, and scheme rules throughout the termination lifecycle.

Requirements

• Full working proficiency in English (written and verbal).
• Substantial experience in a similar role within the financial services or payments industry.
• Strong leadership and team management skills with experience working across multiple stakeholders.
• Solid understanding of KYC, AML, and regulatory requirements.
• Ability to manage complex tasks and priorities in a fast-paced environment.
• Must be based in or able to work from Warsaw, Poland.

Culture & Benefits

• Private medical and life insurance.
• MyBenefit platform access.
• Holiday allowance and meal allowance.
• Company car and annual bonus.
• Referral program.
• Empowering culture with extensive training and career development opportunities.