Technical Manager, Client Success (SpringServe)

TL;DR

Technical Manager, Client Success (SpringServe): Driving EMEA client success by architecting custom technical integrations and resolving complex issues across the SpringServe product suite with an accent on video ad serving, programmatic operations, and data-driven troubleshooting. Focus on translating ambiguous client requirements into actionable feedback for global Product and Engineering teams while optimizing client yield through detailed performance analysis.

Location: London, United Kingdom

Company

hirify.global is the world’s largest independent sell-side advertising platform used by publishers to monetize content across screens and formats.

What you will do

• Collaborate with premium EMEA clients to understand business models and architect custom technical integrations using the SpringServe technology stack.
• Diagnose and resolve complex technical issues across the product suite (including SSAI issues, data centre routing, ad server logic, and discrepancies).
• Perform detailed data analysis to identify systemic patterns, diagnose platform drop-offs, and optimize client yield.
• Partner with local Commercial and Sales teams on strategic pitches, live platform demos, and technical conversations to secure new regional business.
• Translate complex client requirements and product friction into clear, actionable feedback for global Product and Engineering teams.
• Maintain deep understanding of video ad serving and programmatic operations across evolving CTV, OTT, and premium video workflows.

Requirements

• 6+ years of experience in solution engineering, technical troubleshooting, or technical account management.
• Strong technical troubleshooting skills for complex technical systems.
• Exceptional problem-solving skills for ambiguous situations.
• Data-driven approach with experience analyzing performance metrics to improve efficiency and yield.
• Client-facing experience translating technical details into actionable insights for partners and internal stakeholders.

Culture & Benefits

• Hybrid schedule: Monday and Friday remote; Tuesday, Wednesday, and Thursday in-office.
• Holiday breaks and quarterly wellness days.
• Private medical insurance, competitive pension plan, and disability/life insurance.
• Equity and employee stock purchase plan.
• Family-focused benefits and parental leave; mobile phone subsidy; fitness and wellness reimbursement.

Hiring process

• Interviews focused on technical account/solution engineering experience and problem-solving in ambiguous, client-facing scenarios.
• Discussions on data-driven troubleshooting and translating client requirements into product/engineering feedback.