Team Lead, Order Management (Australia, New Zealand)

TL;DR

Team Lead, Order Management (Order-to-Cash): Leading end-to-end order management operations for APAC affiliates with an accent on operational excellence, service delivery, and governance. Focus on optimizing the order-to-cash cycle, ensuring SOX compliance, and managing team performance to enhance customer experience.

Location: Petaling Jaya, Malaysia

Company

A global leader in animal health dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

What you will do

• Oversee the full order-to-cash cycle, including order processing, fulfillment coordination, billing, and issue resolution.
• Lead and mentor the work unit, managing workload distribution, KPIs, SLAs, and general performance.
• Act as the primary escalation point for complex customer or operational issues.
• Drive process improvement initiatives, including automation, standardization, and efficiency enhancements.
• Ensure strong adherence to SOX controls, audit requirements, and internal compliance frameworks.
• Collaborate cross-functionally with logistics, finance, and commercial teams to resolve systemic issues.

Requirements

• Diploma or Degree in Finance, Accounting, or Business Administration.
• Over 8 years of related industry experience in Order Management or accounting within an MNC or Shared Service.
• Proficiency in SAP (Order Management module) and MS Office tools (Excel, PowerPoint, Outlook).
• Proven experience in leading teams and driving operational performance.
• English proficiency is mandatory.

Nice to have

• Experience using ServiceNow or Salesforce.
• Exposure to Lean/Six Sigma or continuous improvement methodologies.

Culture & Benefits

• Diverse and inclusive work environment that champions new ways of thinking.
• Opportunity to acquire new skills and experiences in a global company.
• Collaborative, high-performance culture focused on accountability and customer service excellence.