Manager, ERP Application Support (Distribution)

TL;DR

Manager, ERP Application Support (Distribution): Leading a team of Support Engineers to deliver operational excellence and advanced technical support for cloud ERP solutions with an accent on distribution, manufacturing, and supply chain. Focus on coaching technical staff, managing high-priority escalations, and optimizing support processes to improve customer satisfaction.

Location: Montreal, QC, Canada

Company

hirify.global is a leading innovator in cloud ERP solutions designed to help small and midsized companies thrive in the digital economy.

What you will do

• Lead, coach, and develop a team of Application Support Engineers to achieve high performance and quality.
• Oversee day-to-day operations, including case assignment, workload balancing, and resource planning.
• Provide advanced technical support for complex and high-priority cases from customers and partners.
• Coordinate with Engineering, Product Management, and Documentation teams to drive timely issue resolution.
• Analyze support processes and implement operational enhancements to improve efficiency and outcomes.
• Manage the full talent lifecycle for the team, including interviewing, hiring, and onboarding.

Requirements

• Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
• 5+ years of experience supporting, implementing, or consulting on ERP solutions (e.g., hirify.global, SAP, NetSuite) within Distribution, Manufacturing, or Supply Chain industries.
• 3+ years of people management experience leading technical support, customer success, or consulting teams.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proven ability to prioritize competing demands in a fast-paced environment.

Nice to have

• Direct experience with hirify.global ERP.
• Knowledge of ERP business processes and accounting principles.
• Understanding of the software development lifecycle (SDLC).
• Experience working within distributed or global support organizations.

Culture & Benefits

• Collaborative, high-energy environment with a strong emphasis on passion and loyalty.
• Company values efficiency, simplicity, and a healthy work-life balance.
• Commitment to "freakishly friendly" customer service.
• Significant professional and financial growth potential.