IT Support Technician (Fintech)

TL;DR

IT Support Technician (Fintech): Providing first-level technical support and maintaining IT infrastructure for a global fintech company with an accent on end-user hardware/software management and security patching. Focus on troubleshooting system issues, managing user accounts via Active Directory and Google Workspace, and maintaining IoT devices.

Location: Onsite in Ypsonas, Cyprus

Company

Leading international fintech company with a diverse global team of over 600 employees.

What you will do

• Set up new user accounts and machines, including installation and maintenance of hardware/software components.
• Keep operating systems updated and patched to ensure user-level security.
• Act as the first point of contact for error reporting and end-user support.
• Maintain an up-to-date inventory of software, hardware, and IoT devices (video conferencing, printers, etc.).
• Manage the company's physical access control system and update technical documentation.
• Collaborate with the network team to manage telephony systems and resolve system/network issues.

Requirements

• University degree in Computer Science or a related IT field.
• Excellent English language skills.
• Familiarity with Microsoft Windows and MacOS operating systems.
• Experience with Windows Active Directory.
• Solid understanding of computer hardware.
• Experience with Office 365 and Google Workspace applications.

Nice to have

• 2+ years of experience in a similar role.
• Experience with Google Workspace Admin.

Culture & Benefits

• Comprehensive compensation package, medical insurance, and provident fund.
• In-house gym with a personal trainer.
• Free daily lunch catering, snacks, and beverages.
• 21 days of annual leave and 10 days of sick leave.
• Shuttle bus service from Limassol.
• Company discount card for various products and services.

Hiring process

• Recruiter screen (30 minutes).
• Technical Interview (1 hour).
• Final Interview with manager (30 minutes).