Key Account Manager (Cybersecurity)

TL;DR

Key Account Manager (Cybersecurity): Managing client relationships and driving revenue growth for B2B technical services with an accent on renewal processes, account planning, and cross-selling. Focus on identifying expansion opportunities through regulatory exposure analysis and conducting Quarterly Business Reviews to maximize partnership value.

Location: Hybrid in New Taipei City, Taiwan

Company

World-leading expert organization providing safety, security, and sustainability services across 60 countries.

What you will do

• Manage day-to-day client relationships and create strategic annual account plans.
• Proactively drive the renewal process and identify expansion opportunities.
• Conduct Quarterly Business Reviews to present partnership value and capture client priorities.
• Cross-sell additional service lines through tailored business cases.
• Coordinate with delivery teams to monitor project status and ensure quality.
• Collaborate with Technical Solutions Managers on cross-divisional bundling opportunities.

Requirements

• 3–7 years of experience in key account management, client success, or technical B2B sales.
• Fluent in Mandarin Chinese and functional English (TOEIC 650+).
• Experience managing renewal cycles and proactive retention strategies.
• Ability to present commercial recommendations to senior client stakeholders.
• Analytical skills to identify growth patterns and prioritize expansion targets.
• Must be based in New Taipei City, Taiwan for hybrid work.

Nice to have

• Experience in TIC, cybersecurity, product certification, or compliance services.
• Understanding of EU regulatory timelines (CRA, RED) and manufacturer compliance.
• Familiarity with structured account planning frameworks or account health scoring.
• Experience coordinating cross-functional technical and commercial resources.

Culture & Benefits

• Attractive salary and comprehensive social benefits.
• Opportunity to work independently and take on responsibility from an early stage.
• Varied career options and investment in professional development.