Engagement Team Lead - Corporates (Legaltech)

TL;DR

Engagement Team Lead - Corporates (Legaltech): Leading the engagement function for Enterprise and Mid-Market corporate clients in the UK and Ireland with an accent on client adoption, retention, and commercial growth. Focus on coaching a team of Engagement Managers, managing high-value accounts, and leveraging AI to automate client workflows.

Location: On-site in London (Farringdon HQ), 5 days per week

Company

An AI-native legal workspace redefining legal work for the world’s best legal teams.

What you will do

• Lead the Mid-Market and Enterprise corporate vertical, managing the performance and growth of Engagement Managers and Associates.
• Manage a focused book of accounts to model adoption, value, and commercial rigor.
• Coach team members in real-time through standups, account reviews, and structured coaching sessions.
• Develop success plans to translate product usage into measurable client outcomes.
• Drive commercial outcomes, including renewals and expansion, providing frontline insights to Product and Legal Engineering.
• Build and automate workflows using AI to increase team leverage and efficiency.

Requirements

• 7+ years in management consulting, client advisory, or similar client-facing roles.
• At least 2 years of experience managing or coaching individual contributors.
• Proven track record of owning accounts and delivering adoption, retention, and expansion.
• Strong fluency with AI tools and a habit of building/automating workflows.
• Deep data fluency and a metrics-driven approach to account health and portfolio risk.
• Passion for in-office collaboration; must be based in London for 5 days per week onsite work.

Culture & Benefits

• High-performance culture focusing on ownership and excellence over titles.
• Direct, ego-free feedback environment.
• Collaborative in-office environment at the Farringdon HQ.
• Opportunity to work with a rapidly scaling company with $100M+ ARR.