Graduate Customer Success Manager (Tech)

TL;DR

Graduate Customer Success Manager (Tech): Supporting customers by providing solutions to their requests and enhancing their experience with Canonical's products. Focus on onboarding, documentation, and customer engagement to ensure satisfaction and success.

Location: Remote (Worldwide)

Company

Canonical is a pioneering tech firm at the forefront of the global move to open source, known for publishing Ubuntu.

What you will do

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points.
• Onboard new customers and introduce them to Canonical's products.
• Collaborate with Sales and Support to develop engagement plans.
• Collect feedback from customers for product team review.

Requirements

• Customer-facing experience.
• Empathetic individual with a drive to help others.
• Passion for technology and Ubuntu.
• Excellent presentation and organizational skills.
• Team player capable of interacting with all departments.