Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Engaging with clients to ensure they realize measurable outcomes from their investment in our platform with an accent on driving product adoption and client engagement. Focus on onboarding, retention, and leveraging data to enhance customer satisfaction and ROI.

Location: Remote - United States

Company

AlphaSense is a leading provider of AI-driven market intelligence solutions.

What you will do

• Engage with end users through various mediums to deliver value through platform adoption.
• Monitor usage and lead client sessions to unblock barriers to feature adoption.
• Guide new clients through onboarding and training to ensure strong foundation.
• Partner with sales to support renewals and articulate AlphaSense’s value.
• Leverage insights and analytics to anticipate risks and highlight wins.
• Act as the advocate for client needs by collaborating with internal teams.

Requirements

• 2–4+ years of experience in Customer Success or Account Management.
• Proven ability to build relationships and drive measurable business outcomes.
• Strong organizational and time-management skills.
• Excellent communication skills in a cross-functional environment.