Tech Support Engineer

TL;DR

Tech Support Engineer: Providing technical assistance for workstations, peripherals, and office equipment with an accent on troubleshooting Windows/macOS environments and managing user access. Focus on resolving IT incidents via ITSM tools, maintaining hardware infrastructure, and ensuring seamless connectivity for employees.

Location: Must be based in or willing to relocate to Vianen/Utrecht, Netherlands

Company

InPost Group is a leading European out-of-home delivery provider, operating a vast network of intelligent lockers and committed to sustainable logistics solutions.

What you will do

• Diagnose and resolve faults on workstations, peripherals, and office equipment.
• Install and configure Windows and macOS systems according to IT policies.
• Manage user access, VPN connectivity, and MFA configurations.
• Prioritize and process support tickets using JIRA or ServiceNow.
• Create documentation, FAQs, and guides to assist end-users.
• Collaborate with IT teams to optimize processes and reduce recurring incidents.

Requirements

• 2–5 years of experience in IT support or helpdesk roles.
• Bachelor’s degree in IT or equivalent practical experience.
• Fluent Dutch and strong English communication skills.
• Solid knowledge of Windows and macOS environments.
• Hands-on experience with hardware and software troubleshooting.
• Familiarity with Active Directory and networking concepts.

Nice to have

• Experience with SCCM, JAMF, or mobile device management (MDM) solutions.

Culture & Benefits

• 7-month contract with the possibility of extension.
• 25 vacation days per year plus 8% holiday allowance.
• Opportunities for professional development through training and challenging projects.
• Flexible working hours with occasional on-call duties.
• Referral bonus program for locker locations.