Solutions Architect (AI)

TL;DR

Solutions Architect (AI): Designing and implementing voice AI agent integrations for enterprise customers with an accent on technical discovery, POC development, and telephony architecture. Focus on resolving complex integration challenges using LLM orchestration and SIP/telephony systems to replace traditional IVRs.

Location: Hybrid in Amsterdam, EMEA

Company

Vapi is a Voice AI platform enabling the deployment of intelligent voice agents that listen, adapt, and resolve business queries for enterprise customers.

What you will do

• Lead technical discovery and deliver tailored demos for active enterprise deals.
• Design and build Proof of Concepts (POCs) to integrate Vapi into production workflows like IVR replacement and outbound dialing.
• Partner with Account Executives on account strategy and technical objection handling.
• Create reusable technical artifacts and documentation for common integration patterns.
• Collaborate with engineering and product teams to identify and resolve product gaps.

Requirements

• 4+ years in a technical customer-facing role (pre-sales engineering, solutions architecture, or customer engineering).
• Ability to write code for integrations, read API responses, and debug technical issues.
• Experience with voice, telephony, or contact center infrastructure (e.g., SIP, Twilio, Genesys, Five9).
• Strong communication skills to bridge the gap between technical engineers and business executives.
• Must be based in or able to work hybrid in Amsterdam.

Culture & Benefits

• Competitive salary and significant equity ownership.
• Comprehensive health coverage including medical, dental, and vision plans.
• $10k annual Learning & Development budget.
• Flexible time off and quarterly team off-sites.
• Office perks including catered meals, transportation, and gym access.