E-commerce Customer Support Specialist

TL;DR

E-commerce Customer Support Specialist: Providing high-quality assistance to customers via email and phone with an accent on resolving order issues, returns, and refunds. Focus on maintaining professional communication standards and utilizing specialized e-commerce management tools to ensure seamless operations.

Location: Must be based in the Philippines

Company

hirify.global is a service provider specializing in remote staffing solutions for e-commerce businesses.

What you will do

• Deliver exceptional customer support via email and phone to ensure a seamless experience.
• Process returns and refunds efficiently using Refund Sniper.
• Manage and resolve customer order issues with professionalism and urgency.
• Handle FedEx and other carrier claims to ensure accurate tracking and resolution.
• Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
• Maintain detailed records of all customer interactions and resolutions.

Requirements

• Previous experience in e-commerce customer support is required.
• Excellent written and verbal communication skills with a clear, neutral, or polished English accent.
• Ability to problem-solve and handle customer concerns with patience and professionalism.
• Strong attention to detail and ability to work independently in a remote environment.

Nice to have

• Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper.

Culture & Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work remotely.
• Collaborative and supportive work environment.