Customer Service Assistant (E-commerce)

TL;DR

Customer Service Assistant (E-commerce): Managing order status updates, Shopify order processing, and vendor communication with an accent on invoice reconciliation and purchase order tracking. Focus on maintaining seamless coordination between vendors and customers using tools like Shopify, Excel, and Brightpearl.

Location: Must be based in the Philippines

Company

hirify.global is a service provider focused on supporting e-commerce operations.

What you will do

• Process and update Shopify orders to ensure accurate and timely fulfillment.
• Communicate with vendors to coordinate shipments, track orders, and resolve operational issues.
• Manage customer inquiries via email and other communication platforms.
• Reconcile invoices and track purchase orders (POs).
• Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage daily workflows.
• Ensure seamless coordination between vendors, customers, and internal teams.

Requirements

• Must be based in the Philippines
• Previous experience in customer service, e-commerce, or order management.
• Proficiency in Shopify with experience handling orders and vendor communication.
• Strong skills in Excel, VRP, Brightpearl, Slack, and Front App.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.

Culture & Benefits

• Remote work opportunity with a flexible and collaborative team.
• Competitive compensation based on experience.
• Dynamic and fast-paced work environment.