Medical Virtual Assistant (Intake Coordinator)

TL;DR

Medical Virtual Assistant (Intake Coordinator): Managing patient intake, administrative support, and healthcare coordination with an accent on EHR data management and insurance verification. Focus on facilitating seamless communication between patients, providers, and insurance representatives while ensuring strict HIPAA compliance.

Location: Must be based in the Philippines (Remote or On-site)

Company

hirify.global provides specialized virtual administrative support services for healthcare providers.

What you will do

• Collect and verify patient demographic and insurance information.
• Coordinate and schedule patient appointments with healthcare providers.
• Manage patient records accurately within EHR systems.
• Assist in checking coverage and eligibility for medical procedures.
• Handle inbound and outbound patient communications with professionalism.
• Facilitate communication between patients, providers, and insurance representatives.

Requirements

• Must be based in the Philippines
• Experience in medical administrative support or patient intake coordination.
• Familiarity with EHR systems such as Epic, Cerner, or eClinicalWorks.
• Knowledge of medical terminology and insurance processes.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to handle sensitive patient information with discretion and professionalism.

Nice to have

• Background in medical billing and claims processing.
• Previous experience in a remote healthcare support role.