Customer Success Analytics And Insight Consultant

TL;DR

Customer Success Analytics and Insight Consultant: Driving client business priorities through rigorous data analysis and strategic insights with an accent on FMCG category expertise and stakeholder management. Focus on challenging client hypotheses, delivering actionable recommendations, and managing end-to-end client onboarding and project planning.

What you will do

• Manage client relationships and maintain consistent stakeholder communication.
• Deliver expert category insights and challenge client hypotheses based on rigorous analysis.
• Set up and manage client onboarding processes for analytics and insights.
• Create and maintain project plans and work log trackers.
• Conduct tactical client training sessions.
• Prioritize internal and client-facing commitments to ensure project delivery.

Requirements

• Proven experience in data analysis and relationship management.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong understanding of client business priorities and industry-specific insights.
• Ability to translate complex data into actionable business recommendations.

Culture & Benefits

• Flexible working hours and hybrid work options.
• Access to LinkedIn Learning and career development programs.
• Employee Assistance Program (EAP) for personal and professional support.
• Regular staff and team events.
• Volunteer time off opportunities.