ServiceNow Administrator (ITSM)

TL;DR

ServiceNow Administrator (ITSM/CSM/SOM): Maturing and expanding the ServiceNow environment with an accent on platform stability, scalability, and governance. Focus on developing complex workflows, integrations, and improving CMDB data quality to align with best practice standards.

Location: Remote based in the Philippines (Working hours: 6am to 3pm Manila time)

Company

hirify.global is an ASX-listed advisory and IT solutions company providing innovation-led services across Australia, New Zealand, Singapore, Hong Kong, and the USA.

What you will do

• Develop and maintain configurations, workflows, and integrations across ITSM, CSM, and SOM modules.
• Execute platform enhancements, upgrades, and feature enablement based on roadmap priorities and governance standards.
• Perform advanced troubleshooting, root cause analysis, and technical support across the platform.
• Partner with business and IT stakeholders to convert requirements into robust, scalable designs.
• Lead improvements to CMDB data quality, governance, and lifecycle processes.
• Establish platform standards and maintain comprehensive technical documentation and knowledge articles.

Requirements

• 8+ years of ServiceNow development experience, ideally supporting ITSM, CSM, or SOM modules.
• Proficiency in JavaScript/Glide, Flow Designer, UI policies, and REST/SOAP integrations.
• Demonstrated experience improving CMDB governance, data models, and relationship mapping.
• Solid understanding of ITIL processes and platform architecture for growing instances.
• ServiceNow Certified System Administrator (CSA) required.
• Must be based in the Philippines.

Nice to have

• Additional CIS certifications (CSM, ITSM, Discovery, or SOM).

Culture & Benefits

• Employee benefits, recognition, and wellbeing platform.
• Career growth through succession planning, internal promotions, and mentorship.
• Investment in professional development through certifications and study assistance.
• Mental health support via an Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program with monetary incentives.