Senior Associate, HR Services (HR Operations)

TL;DR

Senior Associate, HR Services (HR Operations): Managing HR operations and personnel administration for France and Italy with an accent on data accuracy and case management. Focus on executing employee lifecycle transactions, resolving payroll-related issues, and ensuring SLA compliance within a high-volume environment.

Location: Budapest, Hungary (Hybrid)

Company

hirify.global is a leading company that manages mission-critical technology systems for global businesses, focusing on AI-powered insights and infrastructure services.

What you will do

• Manage HR operations and personnel administration specifically for France and Italy.
• Resolve employee and manager inquiries via ticketing systems (ServiceNow) following SLAs and quality standards.
• Maintain employee data and process employment documentation across the full employee lifecycle.
• Coordinate with Payroll, HR Business Partners, and Tier 2/3 teams to resolve dependencies and escalations.
• Identify recurring issues and support process standardization to improve HR service delivery and knowledge base content.

Requirements

• Experience in HR Operations or HR Services with a focus on personnel administration and operational delivery.
• Fluency in French (written and spoken) is mandatory.
• Fluency in English (written and spoken) is required.
• Experience with HR case management tools (e.g., ServiceNow) and high-volume operational environments.
• Strong attention to detail and ability to manage diverse regulatory environments.

Nice to have

• Experience supporting HR operations specifically within France and Italy.
• Familiarity with Workday or other HR master data systems.
• Advanced skills in Excel, Power BI, and Power Automate for reporting and process automation.
• Experience with payroll processes or cooperation with payroll vendors.

Culture & Benefits

• Hybrid-friendly work culture supporting employee well-being.
• "Be Well" programs focusing on financial, mental, physical, and social health.
• Access to professional certifications from Microsoft, Google, and Amazon.
• Culture of empathy, inclusion, and restless learning.