Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Managing and elevating technical customer relationships across Latin America with an accent on complex payment integrations and strategic technical partnership. Focus on leading a team of TAMs, driving resolution for strategic accounts, and translating customer insights into product improvements.

Location: Remote (Work from anywhere)

Company

hirify.global is a payment infrastructure provider enabling companies to integrate over 1,000 payment methods via a single API using AI-driven orchestration and fraud prevention.

What you will do

• Serve as the senior technical point of contact for strategic accounts, owning escalations and resolving complex integration challenges.
• Lead a team of Technical Account Managers, defining best practices for onboarding and integration delivery.
• Drive high-level discussions with customer leadership regarding technical strategy, risk mitigation, and product trade-offs.
• Partner with developers and senior engineers to provide strategic guidance and support solution design.
• Collaborate with Product and Development teams to feed customer insights into the platform roadmap.
• Monitor integration progress and ramp-up milestones to ensure high-quality delivery across the regional account base.

Requirements

• 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
• Proven track record of leading or mentoring technical teams.
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and API tools like Postman, SoapUI, or Swagger.
• Proficiency in web fundamentals including HTML, CSS, JavaScript, and modern frameworks.
• Hands-on experience with at least one server-side language: Golang, Python, or Node.js.
• Familiarity with databases and server technologies such as MySQL, PostgreSQL, MongoDB, Apache, or Nginx.

Nice to have

• Fluency in Portuguese or Spanish.
• Experience with ticketing systems.

Culture & Benefits

• Remote work with the ability to work from anywhere.
• Competitive compensation and stock options.
• One-time home office bonus and provided work equipment.
• Global health plan regardless of location.
• Flexible days off.