Specialist, Existing Customer Profitability Analytics (Fintech)

TL;DR

Specialist, Existing Customer Profitability Analytics (Fintech): Delivering insight-led commercial strategies across the existing customer portfolio with an accent on balance growth, engagement, and profitability. Focus on identifying untapped value segments and optimizing customer outcomes through data-driven recommendations.

Location: London (Hybrid)

Company

hirify.global is a financial services provider specializing in consumer credit and commercial strategy.

What you will do

• Monitor and optimize performance of commercial strategies, including balance growth and promotional activity, to improve portfolio yield.
• Deliver insightful analysis and recommendations to drive sustainable commercial performance.
• Identify customer segments and pockets of untapped value using data-driven insights.
• Partner with Product, Marketing, and Credit Risk teams to design and implement aligned business strategies.
• Support portfolio health through performance monitoring, forecasting, and financial planning.
• Collaborate with Change Delivery teams to ensure strategic initiatives achieve the intended commercial impact.

Requirements

• Strong quantitative analytical experience within Financial Services.
• Advanced SQL and Excel skills for analyzing and manipulating complex datasets.
• Strong numerical, problem-solving, and critical thinking skills.
• Ability to assess the commercial and customer impact of pricing and strategic changes.
• Strong communication skills for presenting complex analysis to non-technical audiences.
• Location: Must be based in London for hybrid work

Nice to have

• Experience with consumer lending products such as credit cards, loans, or mortgages.
• Knowledge of the regulatory environment within consumer lending.
• Experience supporting complex change initiatives within Financial Services.
• Python experience.

Culture & Benefits

• Equal opportunity employer committed to diversity and an authentic working culture.
• Inclusive recruitment process with reasonable adjustments for disabilities or caring responsibilities.
• Focus on inclusive job design using Textio.